Refund Policy

Overview

At Klipq, we want you to be completely satisfied with your subscription. If you're not happy with our service, we offer a straightforward refund policy.

Which policy applies to my purchase?

This seven-day guarantee applies to new purchases made under this policy. If you purchased under our earlier 30-day guarantee, that guarantee still applies to that purchase. We do not shorten a refund window you were already offered. Your rights under applicable consumer law are not limited by this policy.

Free Trial

We offer a free trial with 20 video reposts and 30 Instagram auto-DMs with no credit card required. The trial ends when the 20 video reposts are used up. Auto-DMs stop once all 30 are used, and the rest of the trial continues. During this trial, you can test all core features before committing to a paid subscription. Since no payment is collected during the trial, no refund is needed.

7-Day Money-Back Guarantee

For new Klipq Pro subscriptions purchased under this policy, we offer a 7-day money-back guarantee. If you're not satisfied with our service within the first 7 days of your paid subscription, you can request a full refund.

• Refund requests must be made within 7 days of your initial payment
• Contact us at support@klipq.com
• Approved refunds are processed within 5-10 business days. Your bank may take additional time to display the credit
• Refunds are issued to the original payment method

After 7 Days

After the initial 7-day period, refunds are generally not provided. However, we may consider refunds on a case-by-case basis for:

• Extended service outages beyond 24 hours
• Billing errors on our part
• Accidental duplicate charges

Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You retain access until the end of your current billing period
• No further charges will be made
• Your data is retained for 30 days in case you wish to resubscribe

How to Request a Refund

To request a refund, please contact us:

• Email: support@klipq.com
• Include your account email and reason for the refund request

We aim to respond to all refund requests within 24 hours on business days.

Non-Refundable Items

Except where required by law or covered by the initial money-back guarantee, the following are not eligible for refunds:

• Partial month refunds (pro-rata refunds)
• Third-party fees (e.g., app store fees, if applicable)
• Accounts terminated for violation of our Terms of Service

Contact Us

If you have any questions about our refund policy, please contact us at support@klipq.com.